Aged care, Support at Home
Aged care support in the home you already love
Practical help with your routine, the housework and getting out, available in Sydney and Adelaide.
Here to help
You do not have to work this out on your own
Reach out to us at any stage, even if you have not started with My Aged Care yet. We will explain your options in plain words and there is no pressure to go ahead.
- A friendly voice on the phone, not a call centre script
- The same small team each week, so you know who is coming
- We help you get ready for your My Aged Care assessment
- Your costs in writing before you agree to anything
Start here
Support at Home, made simple
Aged care can sound complicated, so here is the short and friendly version before you call anyone.
What Support at Home is
The government funded aged care program that brings help to you, at home. It replaced home care packages, and it pays for practical support with the mornings, the housework and getting out.
What it is not
It is not a nursing home and it is not a move. Your home stays yours, and so do your keys, your routine and your decisions.
Who decides
My Aged Care and your assessment work out what you are approved for. You choose who delivers it, and you can change your mind later.
What we help with
The help that keeps you in your own home
You keep your home, your neighbours and your routine. We fit in around it, and you choose which parts of the week you would like a hand with.
Personal care
Showering, dressing, grooming, continence support and medication prompting, done the way you like it done.
Around the house
Cleaning, laundry, linen, meal preparation and the jobs that have started to get harder.
Getting out
Shopping, appointments, the bank, the club. Transport with someone who comes in with you if you want.
Company
Social support and a familiar face, so the week has something in it besides tasks.
Support for carers
Planned respite so the person who cares for you gets a proper break.
Keeping your independence
Practical help that keeps you doing what you can still do, rather than taking it over.
How to start
Four steps, and you are not doing them alone
Most people call us halfway through this and ask what the letter means. That is fine. Call us at any step and we will explain it in simple terms.
Call My Aged Care
Phone 1800 200 422 or visit myagedcare.gov.au. This is the front door to all government funded aged care in Australia.
Call us first if you want a hand knowing what to ask.
Have your assessment
An assessor talks with you about what you can manage and where you need a hand. Have a family member with you if that helps.
Write down your routine and the jobs you find hardest before the visit.
Choose your provider
You receive a letter with what you have been approved for. Approval is not tied to any one provider, and the choice is yours.
You are allowed to interview us. Ask who comes and how often.
We visit you at home
We agree what support looks like week to week, who comes, when, and what it costs, in writing, before anything starts.
Nothing begins until you have read it and said yes.
What it costs
No surprises, ever
Support at Home has contributions set by government rules. What you pay depends on your assessed situation and the type of support you receive.
- You get your costs in writing before you sign a service agreement.
- We explain what your funding covers and what it does not.
- If your needs change, we talk about it before anything changes on your invoice.
We give you the current contribution rates in writing, for your situation, before you agree to anything.
Being straight with you
What we will not do
- We do not decide your eligibility or your funding. My Aged Care and your assessment do that.
- We will not start a service you have not agreed to in writing.
- We do not provide nursing home or residential aged care.
- Your visits are scheduled with you, at times that suit you, so you always know who is coming and when.
Coming, not yet open
A Vertical Village for older Australians
We are designing an apartment village for older Australians: your own front door, neighbours you know, and support delivered to your apartment. Nothing is open yet, and you can register your interest so we can contact you when there is something real to talk about.
Questions people ask us
The things older people and their families ask us about Support at Home.
Enquire about aged care Support at Home
Give us a call or send the form below and we will get back to you.
Phones are answered Mon to Fri, 9am to 5pm Sydney time.
Interested in a place to live rather than support at home? Register your interest.