Feedback and complaints
Feedback and complaints
If something is not right, we want to hear it. Telling us will never affect the support you or your family member receives.
How to raise it
Four ways to tell us
- Talk to anyone in your support team, or the person who leads your village.
- Call 1300 405 260.
- Email info@kintera.com.au.
- Use the form below.
You can raise it anonymously, and you can ask someone to speak for you.
What we do
- We record it in our feedback and complaints register.
- It reaches the team responsible for it.
- We review it, including when it is anonymous.
Tell us what happened
Your name and contact details are optional. Leave them out and it reaches us anonymously.
Outside Kintera Care
If you would rather go outside Kintera Care
You can contact them at any time, including before you talk to us.
NDIS Quality and Safeguards Commission
Aged Care Quality and Safety Commission
Talk to us
Would you rather tell someone in person?
Call us and you can talk it through with a real person. Raising something never affects the support you or your family member receives.
Mon to Fri, 9am to 5pm Sydney time.