A guide for support coordinators

What to ask any accommodation provider, and what we can tell you straight away.

Published: 15/07/2026
Written by: Kintera Care

A support worker arriving at the village entrance with a member, heading home together.

Support coordinators are accountable for the referrals they make. These are the questions worth asking any provider.

What does the member actually get for their own use? In a Vertical Village, the answer is a self-contained apartment with their own front door.

Who supports them day to day, and does that team change constantly? A family team of around five to seven support workers is anchored to a small group of members.

What happens at 2am? The village team is on site.

How fast will you respond? We respond to referrer enquiries within one business day.

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Ready to refer someone to us?

Tell us about your person and what they are after. We will come back to you with what is available and what support could look like.

Mon to Fri, 9am to 5pm Sydney time.

Make a referral Talk to our team